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A couple of first-class passengers saw at least part of what happened."As I understand it, she had some drink spill. That started a series of issues with the crew," passenger Herbert Towning said.
"Mr. Osteen was very calm, very professional," passenger Barbara Griffith said. "It's sad."
Another passenger, who didn't want to give her name, agreed with Griffith's account.
"She just had attitude," the unnamed passenger said of Victoria Osteen. "They took her off, and she never came back. Her husband went out, then he came back and got their stuff. An hour-and-a-half later, we were leaving."
From the link:
"She violently ran towards the cockpit, scaring everyone around her," said passenger Knicky Van Slyke. "Everyone was terrified about what was going on. And a bunch of flight attendants ran up and had to restrain her. She was banging on the door."