DG .... what is the scuttle butt in Houston regarding this incident?... I'm sure the street has several scenarios but there has to be one that is most likely.
I've heard of several things but the the one that made the most sense to me was the one with the tray table down and a drink, cola, was knoced into the seat. The attendant wiped it up with a wet cloth and didn't anything else at the time. I don't if there is the first shread of truth to the above.
If it is the case then it seems to me that the cushion could have been changed or a towel put down with un used plastic bags placed next followed by a blanket, etc. That should have made the seat dry for the trip.
It also seems that the airlines or the Osteens would make a definitive statement of what happened as they see it.. But suppositions have ran rampant from one extreme to the other, imo. If she refused to sit in the seat then they have little else left to do but deplane them it seems.
I think there was a reasonable solution for the event but reason seems to have gotten lost in the moment.
You make some valid points; however, airlines go out of their way to treat first-class passengers like royalty. After all, they make a lot of money off them.
I don't know what scenario is accurate. Continental has nothing to gain by making a bigger deal out of it than it was. The Osteens would like to get this behind them, pronto.
But the thing speaks for itself. She made such a stinking scene about something that the plane sat there for two extra hours. She could have fixed the problem herself, voluntarily left the plane, or somehow endured the problem.
I wasn't there and I don't know the details, but I hope I'm never on the same plane with her in the future.