Not just the media. An eyewitness.
The behavior described by the eyewitness is unacceptable.
2 other eyewitness said Mrs Osteen acted properly.
Quotes from the article in #15.
"Mr. Osteen was very calm, very professional," passenger Barbara Griffith said. "It's sad."
Another passenger, who didn't want to give her name, agreed with Griffith's account.