I'm not going to say a word against Victoria, as I was almost ejected from a health club after a big disagreement with the idiotic staff who treated me disgracefully. I objected on no uncertain terms, they called security. Meanwhile, I ducked out the side, went to the big boss with my story and the employees involved were immediately fired. As they should have been.
My guess is that Mrs. Olsteen got into a similar situation, simply expecting airline personnel to be polite and do their jobs. Many really do not.
Part of my responsibility as a Christian is not to act like this. I suspect this was more related to flying anxiety.