In the past 5 years our family has had 3 new Ford products, one Honda, one Toyota, one Nissan, one Saturn and one BMW.
Ford service is at the bottom of the heap. The most problem-free Ford is our Ranger, which is actiually a rebadged Mazda. The Mustang is a dog. Three engine rear seals and counting @ only 25K miles.
Saturn service is next.
Then BMW.
Then Honda.
Nissan and Toyota are at the top of the list for dealer attitudes, service, and vehicle quality.
A vehicle is more than just the car itself, it is the sum of design, reliability, and dealer service.
While the critics may find the design of Japanese cars boring, what many consumers want is a boring car that just keeps on working. Lasts like a mother-in-law's curse.
We get $30 oil changes at the dealer. And they check out everything else during that oil change. When they find something wrong, it is always under warranty and they just go ahead and fix it, since the cost to us is zero.
Ford is always trying to weasel out of their warranty. They are not getting any more of my business.
Correction: The Mazda truck is actually a re-badged Ford Ranger.
I have owned all the above and found BMW to be the best.