But HD has to provide a safe enviroment for its customers....it is the same as an employee spilling water on a floor and a customer gets hurt.
Look, I have previously worked in Loss Prevention for large box retailers.
Something here doesn't pass the smell test.
What was a recent "open heart surgery" patient doing in a HD anyway? Preparing to remodel his kitchen? Why didn't he look at the seat before taking.... a seat?
There is NO WAY a retailer can forsee every eventuality, nor can they spend the time/resources to patrol a restroom more than a few times per shift.
You work for Lowes, don'tcha'?