I have good friends who live in the Montrose area of Houston.
They've been without power since about 2:30 a.m. last night. Power still out. They heard a loud explosion, which they figured was a transformer. As yet, they haven't any word on how long the outage will be.
Apparently, they only get a recording when they call the designated Reliant Energy phone number.
It's not of course, but being without air-conditioning in this Houston climate seems like a fate worse than death!!!!!
Reliant has 600,000 customers without power and has said repeatedly on TV and radio, not to call, they know who is out. In a couple of days if their neighbors have power and they still do not, then they should call.