The only point of view stated is that the docent was overwhelmed. The motives and style of the questioners is not presented from their point of view.
It is a NYTimes article. It's not reliable.
The only fair parallel in a church would be if it were a situation where questions were welcomed, as they are in a museum (like a Sunday School class or a Bible study or seminar). If the questioners were polite, it wouldn't matter what they asked. The questions should be answered.........and would be in any church I have attended.
You have no ground to stand on in this one. It's an emotional response, and not intellectual.
But if you read the article, you might note that the museum's response was to provide additional training.