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At local stores here, if any employee is intentionally rude or unfriendly, they get reprimanded immediately or fired. I have seen cashiers cry because customers are rude to them and they can't respond in any way. Crabby, argumentative customers take their petty frustrations out on defenseless cashiers and other store employees all the time.

Having worked retail (though not Wal-Mart), I can vouch for KellyAdmirer's take on "customers..." I've had it happen to me, and I've seen it happen to others countless times.

Fortunately, about 80 to 90% of the customers I've dealt with were pretty decent people....it's that 10 to 20% that gets to you.

I had one woman actually get in my face once about a transaction her son made, while she was no where near, not even in the store. She accused us of cheeting him...though we went overboard trying to help the young lad spend his money wisely...which he decided not to do.

So instead of taking Jr. to task, she yells at us for taking advantage of her young, precious innocent boy...

Unfortunately for her, she made me the target of her little tantrum....and for the first time in MY LIFE, I gave a "customer" a dressing down the like of which you only see in Marine boot camp...

The only time I ever lost it, but this woman was a real piece of work...

I had one like that when I was a manager in retail. She got soooooo upset because I wouldn't sell her re-sell her something at a sale price (that she put in layaway 3 months prior) at 50% off. She called me ever name 'cept my own. And, I stood my ground, and let her do it, then told her that it was my perogative that I was going to refund her the money she paid in (like $10 or so), that I was not going to sell her anything else, and that she was not to come back, since "our service was not up to her liking." And I did it with a smile on my face. (and a line of people behind her, since it was on a saturday)

Needless to say, she never came back, but 3 of the 7 people in line became repeat customers - because I was sooooo nice to a rude customer.