EXACTLY! I paid for a years AV protection and after the first download it no longer worked. I could not get a single response from Symantec. If it were in my power I would send them a virus but I don't think their server handles any inbound traffic except credit card numbers.
A married couple decided to stick with Symantec, rather than go with a free option, because they were satisified with Symantec. Time came where they had to renew their subscription to continue using the product. They re-upped their subscription, didn't receive the e-mail with their billing info. When time come that the CC bill came in the mail, their statement showed Symantec received payment and cashed the money. I installed AVG on their system.