I agree, but it's a fact of life in the dispatching business. Governmental officials fail to realize that it's a skills job. They see dispatchers sitting at computer terminals and assume it's secretarial work. They then proceed to set salaries accordingly. As a result, the turnover's huge, and most dispatch centers consist of a lot of half-skilled trainees, and the few people who'll put up with the crappy work conditions because they really care. The consequence is that the "really care's" end up double and triple shifting. This is common all over the country.
Those who want to see this problem addressed need to go do a "ride along" in a communications center, then go demand that their local council members or supervisors do the same thing. If we can collectively pry the 'policy makers' loose from their ignorance and get dispatchers compensated properly, then there's a chance to get enough quality people on the job to fix the situation.
Bingo!! Those who will accept the work load for the salary are given as many hours as possible to make up for the inability to hire competent employees at that set salary.