Well-said. I couldn't agree with you more. Chertoff should have been more visible on the ground and exhibit more a sense of urgency and resolve. He is a lawyer who ran a federal prosecuter's office. Chertoff has never run a major organization with huge resources. He is not a leader or a manager.
I cannot think of a worse person to be in charge of leadership and decision making than a general counsel. Of course there can be exceptions, but they are -- and it is their job -- the most spineless and legalistic people in any institute.