While the jackasses are truely the lowest of the low with how they are responding to NO, I will fall back on Hanlon's Razor as to why things went so wrong.
Hanlon's Razor:
"Never attribute to malice that which can be adequately explained by stupidity."
Know the enemy. Don't be fooled. The enemy is not stupid. The enemy is, however, diabolically evil.
"Never attribute to malice that which can be adequately explained by stupidity."
I just began a list I am copying into Notepad entitled "Great Quotes From FR." hehehehe.