They tried to sell me a $235.00 a year Plan to fix this.
I asked him if this conversation was being recorded. He said yes and I said well please make sure it is, and he said there was no doubt.
Then I went off on a 10 minute rant replete with dripping sarcasm on the fact of them wanting me to pay over half the price of a new computer each year for software support. I then thanked him for his time and hung up.
I got no problem paying for support but that price is ridiculous.
Yep! I love their computers, and their service is usually pretty good, but they have some people on their service line who've forgotten what "customer service" means. I don't know, maybe they're getting commision on service packages.
Two sites for future reference:
http://www.diydatarecovery.nl
and
http://www.ihatedell.net
Good Luck!
Well done! It's not the poor guy on the phone's fault, but by making sure it got recorded you got the right words up the chain where the people who do make idiot decisions can hear ya.
And yes, losing repeat business &/or word of mouth business in trying to sell ripoff 'service' plans is an idiot decision.
Hope you nuked that adware as well as you've nuked Dell :)