I hate 'em, too! I got to antivirus.com and find their DOS based cleaners to use. Knock on wood, I basically have to clean other folks computers. I keep anti-virus, firewall, and spyware software running all the time on mine to block the suckers.
I do too....my software found it but I couldn't clean it. That's what I don't understand. He disabled a bunch of stuff from my start up & said that would help.