My husband and I rented an RV several years ago....we had to put 1/2 the amt of the total rental price down, as a deposit....the people who ran the rental place, told us very adamantly, that before we sent them our deposit, and signed a paper, sealing up the reservation, that we should be aware, ,that if for any reason whatsoever, we had to cancel, our deposit was absolutely NOT refundable...they wanted to make sure that we understood that, before we committed ourselves...
I can understand your friends being upset as it is very expensive to rent RVs, ,and the deposit, I am sure, ,was a very hefty expense to have to lose that deposit...
andysandmikesmom
You had a good RV Company.