pretty much. I was charged a late fee for returning the movie the same day but not by noon - when the cashier only said "they're due back tuesday" -who returns a movie by noon on the day it's due? Why call it a five day rental when it's only four and a half days? Plus no receipt indicating what time it was due back.
So after getting a postcard demanding several dollars in late fees for movies I did return on the day I was told they were due, I stopped going to blockbuster.
Once I read about their 'end of late fees' deal, I knew it was a scam. They'd probably be making money on it,but a bunch of states AG's jumped on them really quick once they figured out what was happening.
It couldn't happen to a better company!
I once got into an argument with the clerk about that same issue, where the clerk was claiming it was a five day rental and wanted it back in four, because, they claimed, the first day was the day you rented it. So, on a two day rental, you had to return the movie the next morning by noon, even if you rented it at 11:00PM, which is only 13 hours later! It was probably people like us that they eventally changed to time to midnight on the second day instead of noon, but when they did this, they raised the rental fee by a dollar.
Did I mention I no longer go to BlockBuster and I get mad every time I drive by one?