"Next step:"....
NOOO!
Next step is that you'll actually have to pay to talk to those overworked service reps at DTW.
Don't ever miss a flight on NWA if you're flying from Detroit Metro or Minneapolis. You'll spend over an hour waiting in line as the 3 reps try to fight a line of 100+ angry NWA customers (their anger level grows as they wait in line).
I can see them charging frequent flyer points to talk to the people on the phone, who are powerless to do much besides make excuses.
You'll love this one! You have to pay to talk to a human on the phone at US Air! You have to pay upfront with a credit card!
Yes, and, while I'm extremely tolerant of homosexuals, I must point out that every male I've dealt with in Detroit--and that's many times over many years--has been a flamer who delights in swishing around in a premenstrual huff.