(BE POLITE, BUT FIRM)
This is the response I got. It includes her apology:
Thank you for contacting us about Indra Nooyi’s recent commencement speech at Columbia University, which has created a difficult situation.
Please know how sorry we are for disappointing you – and how much we appreciate your input. Feedback such as yours has been shared directly with Indra, and she clearly regrets this unfortunate episode. With that in mind, Indra has asked us to share this statement with you:
"Following my remarks to the graduating class of Columbia University's Business School in New York City, I have come to realize that my words and examples about America unintentionally depicted our country negatively and hurt people.
I appreciate the honest comments that have been shared with me since then, and am deeply sorry for offending anyone. I love America unshakably -- without hesitation -- and am extremely grateful for the opportunities and support our great nation has always provided me.
"Over the years I've witnessed and advised others how a thoughtless gesture or comment can hurt good, caring people. Regrettably, I've proven my own point. Please accept my sincere apologies."
-- Indra Nooyi
Thanks once more for taking the time to contact us here at PepsiCo. We truly value your very conscientious point of view, and promise to work just as diligently at regaining your trust and confidence.
Sincerely,
PepsiCo
Better yet, write directly to the Pepsi Board of Directors:
PepsiCo Board of Directors
PepsiCo, Inc.
700 Anderson Hill Road
Purchase, NY 10577
BoardofDirectors@pepsi.com