Her actions were -- she ordered coffee and paid for it. McDonalds' action was to give her an unsafe product, passing it out of a window, knowing that some people would sip it and burn themselves, and that others would have to find a safe place to put it while it cooled off.
There was no warning that it was ridiculously and unneccessarily extra-hot.
McDonalds knew that people would have to balance or hold the coffee in one hand while fishing for change in the other, and would need to lean out of the window to give the money while balancing the coffee. Cars, by the way, are not designed to have and are not known to have adequately level, flat surfaces to balance a top-heavy cup of coffee. Seats aren't flat. Dashboards aren't flat. Not all cars have cup holders.
McDonalds know ALL of that, and continued to ignore the results of customers getting burned.
Its ALL in the article I posted, from the "liberal" anti-business source, the Wall Street Journal.
Please keep the McDonalds hot coffee posts to a minimum, or off this chili fingers thread. I was born in the first half of the last century when people didn't try to sue somebody every time they got hurt! FCOL!