I know I am right about the ten years. I don't know the particulars of their story.
I think this is more a case of 9 years just short of ten.
Any competent attorney can find out about the forms and procedure. An attorney seeking out PR in the media in an immigration case sounds like desperation (and a lack of knowledge).
Sadly, I think you're right. Lard assed bureaucrats can be devilishly timely every now and again.
Any competent attorney can find out about the forms and procedure
Once again I believe you are onto a critical factor.