Posted on 05/04/2005 2:27:28 AM PDT by kingattax
CHICAGO (AP) - New supermarket carts equipped with touch screens will guide you to the tomatoes or toothpicks, let you order deli meat without standing in line and keep a running tally of your purchases.
What they won't do is tell you how many fat grams or calories are in your cart. The idea is to make it easier for consumers to buy, not induce second thoughts that maybe you should put something back on the shelf.
The touch-screen devices are on display at the supermarket industry's annual convention, being held this week in Chicago by the Food Marketing Institute.
"It helps save you time, and it helps save you money. It's all about making it easy for you," IBM Corp. executive Ken Lawler said in an interview.
IBM's "shopping buddy" has been test-marketed at Stop & Shop stores in Massachusetts and is being rolled out this summer. A competing device called Concierge, made by Springboard Retail Networks Inc., is being tested by Canadian stores in June and July.
"The whole model is driven by advertisers' need to get in front of consumers," said Springboard spokesman Michael Alexandor. "They're not watching 30-second TV ads anymore."
People can use a home computer to make their shopping list. Once at the store, they can use their preferred customer card, or a key that fits on a keychain, to log into a system that will organize their trip through the aisles.
If you're looking for toothpicks, you type in the word or pick it from a list, and the screen will display a map showing where you are and where you can find them.
The Concierge and IBM's cart are equipped with the miniature equivalent of GPS, the global positioning satellite system. Sensors can track the devices to see right where your cart is, so that as you turn into an aisle, the screen can show what's there on your list and which items are on sale.
The systems also keep a running tally of what you buy. Many stores do so already by signing shoppers up for preferred customer cards, but what's new is that the store can offer special discounts based on your buying habits or tell you while you're in the store that one of your favorite products is on sale.
You scan the bar codes on items you are buying as you drop them into your cart. When you're finished, the device figures out your bill. Then you swipe your card or key and hand it to the grocery checker or insert it into a self-checkout stand and pay. All that's left is bagging the groceries.
The buddy won't advertise things that don't fit with a shoppers' buying habits, Lawler said: "We don't want it to become a yakky box, or customers will tune out in a heartbeat."
There are differences between the Concierge and the shopping buddy. The Concierge is mounted on the handle of a shopping cart. With the buddy, shoppers get their carts first and then pick up a buddy as they walk into the store. It fits into a holder on the cart.
The Concierge has a barcode scanner on the bottom of the panel, while the buddy has a detachable wand to scan your items.
Shoppers already say they like using the self-checkout stand, said Michael Sansolo, senior vice president of FMI. It's fast as well as entertaining - a mom can have her kids help bag the items, he said. FMI research indicates self-checkouts will outnumber checkouts with grocery clerks in the next 10 years, he said.
Like self-checkouts, a smart grocery cart is a way to help stores make shopping trips more convenient, which, along with discounts and other incentives, can cultivate loyalty, Sansolo said.
That's vital in an industry that has very narrow profit margins and intense competition among different types of stores, from traditional supermarkets to supercenters, discount stores, limited assortment stores and warehouse clubs, as well as natural or organic stores and convenience stores.
The new computerized shopping assistants don't come cheap. To buy the buddy devices and install sensors and charges will cost the average store about $160,000, Lawler said. Alexandor said the Concierge will cost stores about $500 apiece.
(If what I just wrote makes you sad or angry,
In my neighborhood, they could never have such fancy shopping carts. Around here, people leave the stores with the shopping carts, push them down the street, then abandon them wherever they want to.
Is it smart enough not to roll across the parking lot at full speed in abandon seeking out my car?
Another cog in the wheel of higher consumer prices.
Why don't I just take my nanny shopping with me?
they tried something like this out her a few years back. within six months all the gizmos had been stolen.
What a great time to be a bag lady!
I wonder if it has a feature that the street bums can use to count their aluminum cans?
In my neighborhood, they could never have such fancy shopping carts. Around here, people leave the stores with the shopping carts, push them down the street, then abandon them wherever they want to.That was my first thought. But I know of at least one store that has barriers just outside the store, along the sidewalk, wide enough for people to walk through but not carts. You have to drive your car up to the front to load it, and they have employees outside to help you. I don't know how it's working out for them.
A long time ago, our grocery store had carry out boys. They would take the carts back into the store.
A lot of stores have radio-controlled wheel locks. As you approach the perimeter of the parking lot, the lock kicks in. I wonder how effective they are.
I don't know. I think if someone wants to steal a cart, or carts, they will.
***A long time ago, our grocery store had carry out boys. They would take the carts back into the store.***
Our local grocery store gives you a receipt at the checkout, and you pull your car up to the door where they load your groceries into the car. Tips are NOT allowed. I've used it a couple of times when my back was out, and it's wonderful. But I notice that most people carry their own groceries.
One local store started the self checkout, and then had to abandon it.
This was "new" ten years ago. The problem is they don't work half the time and are soon pulled. I'd settle for getting a cart with four working wheels!
I wouldnt imagine they would hold up that well in the rain after being left in the middle of the parking lot.
Crazy Mary digs it.
OK, yours beats my #17.
Respect.
At both of the grocery stores I shop (Publix or Albertsons), they'll push your groceries to your car and load them...no tipping allowed. I don't use the service unless I have a lot of groceries.
The self checkout services I've used at various stores are always a disaster. I've given up on them, can't imagine the mobile ones will be much better because there won't be a store employee right there to help you if an item doesn't scan properly.
Now, IMHO, when someone or some company comes up with a successful grocery service that will eliminate the need to grocery shop and will be able to deliver fresh produce and meats to your home, that company or person will make a bundle.
I can't tell you the number of people I know that HATE to grocery shop and would pay extra money to have it done for them. BUT, since most online grocers only stock certain non perishables, and since you have to make a trip to get milk, produce and meat anyway, what's the point of using them.
Even if I could just place my order, have it filled, and go to the stores to pick it up would be an improvement. Sounds like being able to transfer my grocery list to the device on the grocery cart is a step in that direction.
Like I said, somebody, someday, is going to make a bundle when they figure out an efficient way to market a grocery service.
Now that would be nice.
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