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people ARE terribly rude. My younger son was working for a customer service phone center a few years back. I heard all kinds of stories of rude customers doing everything from threatening to have him fired to coming over and smashing his brains in, even though these "customers" haven't a clue where customer service reps are located. Those 1-800 numbers can be anywhere in the USA or even another country. I can't tell you what company he worked for, but I can tell you that people do the darnedest things, then phone and try to get warranty on the products. he's brought some dandy recordings home, even lonely housewives getting a little frisky on the phone.

"Clearly, there are times when the customer is not always right."

Rules of Retail

1) The customer is always rich.

2) There are no problem customers only problem employees.

3) The word no is not a word in a salesman's vocabulary.

4) An unsatisfied customer = ten lost customers.

5) A satisfied customer = ten new customers.

6) A salesman doesn't own his paycheck. He only rents it.

7) The first step in solving a problem is recognizing that there is no problem.

Please feel free to add to the list.

I think there are just rude, ill-mannered people all over--doesn't matter if they are customers or customer disservice. I was in Wal-Mart last night looking at some shirts in the ladies section. The "friendly/smiling" Wal-Mart lady comes over and starts to grumble that she had just folded all these shirts. There was quite a pile of shirts there messed up. I told her that I wasn't the one who did it. She shot back, "I didn't say you did!" I then asked her if they had any more pink shirts as the only one out was a super-huge size. She said rudely, "Everything we have is out!" I knew as soon as I asked the question what the answer was going to be. Well she didn't care that I was still trying to look through the pile of shirts. She just took over the table and continued to fold. I had the super-huge pink shirt in my hand and just handed it to her--I told her, "Well you do a better job at this than I do" and left. I thought about complaining, but it doesn't do any good. Wal-Mart's so huge--they could careless.