I'm basically looking for basic skills and that is it. If your aren't colorblind, not physically impaired, and can read and operate a laptop and basic hand tools, I can make a technician out of you. If you can answer a phone, be nice, and operate a desk top I can make a cust svc rep. If you answer a phone, operate a desk top, and manage a workload database, I can make you a dispatcher.
We like to train people from the ground up when we can but we need basics to work with.
I don't know about the "being nice" part...