[StACase]

In 1992, a report was published showing that a BA engineer, working under pressure, had fitted a new windscreen with bolts that were too small.

Let me guess, BA is an ISO 9000 certified outfit.

[expatpat]

Probably not, as early as 1990. But even ISO9000 companies make mistakes.

[WorkingClassFilth]

Yeah, and they've got a really good mission statement too!

[Don W]

What happened was: the engineer replaced the windshield and used the several same size bolts as he had removed, and also re-used some of the originals, as there weren't enough new bolts in stock.

It turned out that the bolts that were holding the windshield were 1 size smaller than the specs call for.

I saw this on the discovery channel last week. It's a truly amazing story, and there is much more to it than you can get from a 6 paragraph blurb in your local rag.

[GeronL]

BA= British Airways??