Ten minutes? Not bad. At least you were able to through to Dish. Direct is a sob to get a hold of. Thanks for the advice -- tried that already though on BOTH TVs...
Since Sunday the Direct TV has been repeatedly kicked on and off, but according to the transponder test it's kicking on all cylinders.
I have been having the same problem with Direct. I have called and called and finally got through. According to the lady that I talked to the problem is due to changes at Direct. The problem only is with certain brands of recievers. They are working on it and hope to have it fixed soon. If it gets too bad do a reset but that will only help for a little while.