Posted on 01/11/2005 3:19:12 PM PST by Arjun
Can you give examples of what you are talking about? What cultural knowledge is needed on the part of the call center worker regarding credit card issues?
"Can you give examples of what you are talking about? What cultural knowledge is needed on the part of the call center worker regarding credit card issues?"
Disputing a charge at a strip club made on the company AMEX card.
You can read about in Linda Chavez's latest book, Betrayal.
It's a scathing indictment of how organized labor does business in contemporary America.
...but rather a matter of a lack of hands on experience with the technologies and procedures involved.
Its still just a charge you are disputing. What should the call center worker need to know that he doesnt not? The inner workings of a strip club?
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