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Dear StarBand Member,
We are sending this message to the StarBand members accessing StarBand's service via the Intelsat AmericasTM-7 (IA-7) satellite. On Sunday morning, Intelsat informed us that they lost communication with the satellite and deemed the damage irreparable. This left a large number of StarBand customers and other Intelsat customers without service.
We apologize for the inconvenience this has caused you. While the source of the problem was beyond our control, we are committed to implement solutions that are in everyone's best interests as soon as possible. We are committed to updating you as frequently as we have news to share. Please check www.StarBand.net prior to calling the StarBand Customer Care Center for updates.
In addition to updating the www.StarBand.net Web site, it is our intention to send you an e-mail update on a regular basis informing you of both short-term and long-term solutions we are implementing. Our number one goal is to get your service up and working just as soon as possible. We are exploring several options including acquiring additional satellite space from Intelsat and other providers. Should we pursue another satellite option, it will likely require a StarBand certified technician visiting you to re-point your satellite dish toward the new satellite.
StarBand Temporarily Stops Billing IA-7 Customers
Until we are able to provide customers on IA-7 with service, we will not be billing or collecting monthly service fees. Pre-paid customers will receive a refund for the period of time during which we are unable to provide service. That said, if you have alternative Internet access at home, at work, or another location, you can still access your StarBand e-mail and the other features by logging-in to www.StarBand.net.
Thank you for your patience during this crisis. We deeply regret the inconvenience this has caused you.
The StarBand Team.