I also make a habit of cleaning all DVDs with isopropyl alcohol before starting them--that helped a lot.
So, that is a problem with Netflix. But it's been a workable one for me--BB also rented me broken movies, only I had to drive to them for a replacement.
Yep. Even with this problem, I still prefer Netflix.
I rented a DVD from Hollywood Video. Took it home, and it did not work. So I had to go all the way back to the store, but they had no more of that DVD. So they offered to let me rent it for free, when they got it in. They had it on video so I asked if I could just get that. Nope, the free rental would only apply to the DVD, and they of course had no idea when the DVD would be back. That was it for me. Netflix all the way.