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Posted on 12/29/2004 6:12:50 PM PST by neverdem
This is one of my pet peeves. In my job I am required to answer the phone or talk to people when a call is directed to me. It makes me angry that so many others feel that they are 'above all that' and do everything possible to avoid it. Recently, I noticed some fraudulent charges on my credit card. Of course, I was bit panicked and wanted to talk to someone right away. After about 20 minutes of pressing buttons and holding, I got through to someone who then had to transfer me to someone else and then guess what? I was cut off and had to do it all again. Of course when you finally get through again, it's a totally different person, so you have to go through the whole spiel again and hope they don't cut you off, too!
wow! Great resource! Thanks for spotting the article.
1-800-201-7575
Thank you, thank you thank you.
its all a conspiricy by "The Man"!!
LOL...The horrors of the modern age...
I prefer Discover Card. I use it whenever I can. Their customer service number is always answered within 2 minutes, and their machine tells you, "Welcome to the Discover Card Customer Service Center - IN OHIO. Please wait for a representative."
Far different from my Chase Visa card. I was on hold for 10 minutes yesterday, got disconnected, waited another 13 minutes and got a woman from Mumbai, India. What bothers me about the outsourced customer service in India is the poor telephone quality. I always have to ask them to speak up.
Another customer-service funny - Going to the website, finding a number you can call, calling the number... and being urged to go back to the website.
Some companies now give automated responses to employment references. And one company I called for a reference on an applicant went a step further. It stated I needed to call another company who handles that. I called there, got another automated system,was told there was a fee, and what credit card would I like to use. All so I could verify employment.
bump de bump.
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FReepmail me if you want on or off my health and science ping list. FWIW, I think there's some useful info in the article.
NYT, Santa Claus and Depend; somewhere, somehow there's a common thread.
En español el empuje uno..........
Que empuje uno?
Please translate.
for spanish press , push, mash one !
The absolute worse time I've ever had was getting my license plates renewed on line. They never sent the renewal but charged me for it. Ended up spending half a day on the phone and a half a day at the MVA.
Government agency have costumer abuse down to a science.
There is a site at www.contacthelp.com that contains what looks like hundreds of companies, their phone numbers, instructions for reaching a live person, etc.
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The real pisser is when you finally outwit the talking machine — it says, "I think you said you wish to speak to a customer service representative" — it hands you off to some Baghwan who can barely speak English. I hate it when that happens.