The two soldiers didn't have enough guts to ask this on their own? Strange...
If you read the thread you'll see why.
Although the issue is probably a fairly common complaint (surely in the top3), it is still pretty rare for such public and global media coverage of grienveces.
It is so because most Military over there would not 'go that far'.
One if few thousand WOULD and the reporter just brought one of them along, helped coach on the question, got his guy called, and then reported on it. (Doing so giving the impression it was "so bad" that even during this Q&A session the issue comes up in a face-to-face with the Sec.of Defense)
It is indeed rare, and that is the intent. To make the perception appear things are worse than they are in reality... in other words.. same ole' same ole'