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I work for a large insurance company and probably about once per quarter we are told that we should NOT reply to an email with an "okay" or "thanks," because each email we send costs the company a certain number of pennies. Isn't that nice?

LOL! Check out this corporate guru's advice (pay attention, he makes $20k/gig). Here's a testimonial from a satisfied customer:

"I have integrated many of his views and especially the idea of not saying or writing "No problem" or " That wasn't hard to do, it took no time at all"
What I now say or write is "That was my pleasure, glad to be of help. I know you will return the favour someday."
T-Jay Critch, HR Advisor - Training
Dell Financial Services