I live 30 miles from the election headquarters and rarely, if ever, get up that way during business hours.
We tried for two solid weeks, to no avail, to call about our voter registration cards that had not arrived until this past week. No one answered the phone. So, it has nothing to do with you trying from out of state - just not enough help to answer the volume of calls that they get.
If you want me to try from my email, FReepmail me your question and I'll give it a shot.
Understand - Will freemail you a bit later tonight.
(Need to sit on the grandedkids for a few hours first!)