[AnnaZ]

 Air marshals, pilots and flight attendants, however, back the passenger's account because they say such events are happening regularly.

I think that's what folks call "the money quote".

[Rakkasan1]

we're all so well trained thanks to the media and public
school education to be oh-so-scared about being labeled
"intolerant" or "bigoted" for reacting in a normal manner
to weird/dangerous situations.
lead us all like sheep to the slaughter...