Posted on 07/25/2004 1:30:08 PM PDT by FairOpinion
Operations at the city's 911 center returned to normal Saturday evening, two days after the system mysteriously failed.
The city seemed to back off a charge that a ComEd power outage had led to the failure of a mechanical power switch, known as a universal power source, which caused the center to go down for an hour Thursday. Two separate ComEd power grids are connected to the 911 center, but the switch failed to connect the center to the second grid after it mysteriously switched away from the first grid.
ComEd continued to maintain there was no power failure. "Based on what we know right now, we did a thorough check of our system, and we did not find any indication of a problem," ComEd spokeswoman Tabrina Davis said.
Mayor Daley said city engineers inspected the universal power source equipment to determine why it failed. But it remains a mystery.
(Excerpt) Read more at suntimes.com ...
Just think if there had been some major emergencies.
In the meantime it was tough on those who needed 911.
I suggest you insist that the phone company fixes the problem. That's what you are paying them for.
If you call them up with a problem, they have to write a ticket and a resolution.
If it's not resolve you call them again.
Eventually they'll send you a technician who knows what he is doing and will fix it.
I had a different, intermittent problem, it took quite a while, but eventually a technician they sent out was competent and found and fixed the problem.
There is no problem in the outside lines with your phone.
The 911 / Caller ID is basically the same software/hardware in the telephone company CENTRAL OFFICE that feeds your area.
Do people that you call see your phone nr? If so, the equipment is ok, but THEIR program is not.
DEMAND REPAIR IMMEDIATELY!
Dallas 911 failed a couple of weeks ago.
Dallas 911 Failure Prompts Concern
System Down More Than 12 Hours
POSTED: 4:19 pm CDT July 19, 2004
UPDATED: 4:46 pm CDT July 19, 2004
http://www.nbc5i.com/news/3547889/detail.html
Have had technicians here repeatedly and the problem remains unsolved. At one time I had a block on the phone to prevent making long distance phone calls; it somehow blocked 911 calls as well. So I just use the non-emergency number for everything.
Like I said, the problem is NOT in your house - it is in THEIR Central Office.
Tell them a REAL telephone man told you that!
Will do, as you are in the know.
I helped install some of the first 911 systems in the Houston area - it was a nightmare to get it going - then testing each and every line for proper routing!
We went to a house, dialed the test number (I think we used 311 or 611 as the test) and verified that the correct name and address showed on the screes and it was answered by the correct dispatch center. We went to approx 50,000 houses in a year. (GTE)
We went to the house simply for positive verification - if there was an error - incorrect name, address, routing - it had to corrected in the SYSTEM PROGRAM not at the house.
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