Jacobsen's "Terror in the Skies" series is here:
http://www.womenswallstreet.com/columns/column.aspx?aid=725
A quote:
"But complaints about rudeness aren't the reports at issue, and they're certainly not the ones pilots are going to phone home to the TSA. As reported by WomensWallStreet.com, The Washington Times, the Christian Science Monitor and others, there have been a number of recent, suspicious incidents involving groups of Middle Eastern men acting strangely on aircraft -- spending extended amounts of time in the bathroom, trying to access the cockpit by removing bathroom fixtures, videotaping the cockpit, photographing the cabin, suddenly rushing toward the front of the plane and then backing off -- all incidents that deserve the TSA's immediate and real time attention. Kudos to the people who have paid attention to the reports and enacted change. Word on the street (or rather in the air) about this new reporting procedure is optimistic."