Replies

I. TROUBLESHOOTING QUESTIONS

What do I need to view Reuters.feedroom.com?

Your computer must meet the following requirements to watch video successfully in Reuters.feedroom.com:

If you are using Windows 98, NT, 2000, XP, ME, use:

a. Netscape 7.1 or higher OR Mozilla 1.X with
     i. RealOne or higher
b. Internet Explorer 5.5 or 6.0 with
     i. Windows Media Player 7.1 or higher, OR
        RealPlayer Basic 8 or higher and
     ii. Flash 5.0 or higher

If you are using Mac OS 9 or OS 10.X, use:

a. Netscape 7.1 or higher OR Mozilla 1.X with
     i. RealPlayer Basic 8 or higher and
     ii. Flash 5.0 or higher
b. Internet Explorer 5.5 or 6.0 with:
     i. RealPlayer Basic 8 or higher and
     ii. Flash 5.0 or higher
c. AOL 7 or 8 with
     i. RealPlayer Basic 8 or higher and
     ii. Flash 5.0 or higher
d. Safari browser (with Mac OS 10.X only)
     i. RealPlayer Basic 8 or higher and
     ii. Flash 5.0 or higher

If you are using Sun Operating System, use:

a. Netscape 7.1 or higher OR Mozilla 1.X with
i. RealPlayer Basic 8 or higher and
ii. Flash 5.0 or higher

Cookie Requirements

Cookies (Internet Files/Web Pages temporarily stored on your computer) must be enabled to watch Reuters.feedroom.com. If your cookies are not enabled, you will get a message when you try to access Reuters.feedroom.com. Click here to find out how to enable cookies on your computer.

How can I resolve problems accessing Reuters.feedroom.com?

If you are unable to enter Reuters.feedroom.com:
1. Verify that you meet the system requirements as outlined in What do I need to view Reuters.feedroom.com?
2. If you meet the system requirements but still have difficulty accessing Reuters.feedroom.com, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again.
3. If you continue to have difficulty viewing Reuters.feedroom.com, send us a description of your problem using our contact form.

How can I resolve problems with playback?

If video displays as a slide show, or if you receive audio without video, you may be experiencing problems due to bandwidth congestion:
1. Verify other streaming applications (including mp3 players) are not running.
2. Try clicking the Change Speed button to the right of the player. This allows you to toggle between the narrowband (for 56k users) and broadband sites to determine which performs better for you.
3. If the problem persists, we also recommend checking back at a time when your Internet service provider may experience less congestion to see if there is an improvement.

If you receive video without audio:
1. Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.

If you do not receive video or audio, or if you only see advertisements:
1. If you are using ad-blocking or pop-up blocking software, you may experience problems streaming video. We recommend you disable the software and try accessing again.
2. If you are behind a firewall or proxy server, you may experience problems streaming video. For details on how to configure Windows Media Player to receive video through a firewall click here. For details on how to configure RealPlayer to receive video through a firewall see http://service.real.com/firewall/index.html.

For tips on optimizing Windows Media Player, click here.
For tips on optimizing RealPlayer, visit visit http://service.real.com/main.html.

Are cookies required to view Reuters.feedroom.com?

You will not be able to enter Reuters.feedroom.com if the cookies (Internet Files/Web Pages temporarily stored on your computer) are disabled. Following are step-by-step instructions to enable the cookies. Note that these instructions may vary slightly for different browser versions.

INTERNET EXPLORER 6.0:

1. Start Internet Explorer.
2. Click the Tools menu and choose Internet Options.
3. Click the Privacy tab to display the Privacy panel.
4. Use the vertical slide bar to adjust your privacy settings to Medium High.
5. Click the Advanced button.
6. Verify that the Override Automatic Cookie Handling option is not checked.
Note that if you prefer to use the Override Automatic Cookie Handling option, you must accept first-party cookies to enter Reuters.feedroom.com. Though not required for entry, we strongly recommend also accepting third-party cookies for the best FeedRoom experience.
7. Click OK.
8. Click OK again.
9. Close all open Internet Explorer browsers.
10. Reopen the browser and return to a FeedRoom site.

INTERNET EXPLORER 5.5:

1. Start Internet Explorer.
2. Click the Tools menu and choose Internet Options.
3. Click the Security tab and the Custom Level button.
4. Scroll down to the "Cookies" section and select "Enable" for both: Allow cookies that are stored on your computer. Allow per-session cookies (not stored).
5. Click OK and YES to the confirmation message.
6. Click OK again.
7. Close all open Internet Explorer browsers.
8. Reopen the browser and return to a FeedRoom site.

NETSCAPE or MOZILLA:

1. Start Netscape.
2. Click the Edit menu and choose Preferences.
3. Click the Advanced category on the bottom left.
4. Select "Accept all cookies" in the Cookies section.
5. Click OK.
6. Close all open Netscape browsers.
7. Open Netscape and return to a FeedRoom site.

How do I exit Full Screen mode?

Hit the ESC key.

II. QUESTIONS ABOUT CONTENT

How do I share videos?

You can share a FeedRoom story by sending a link to your friends. The link will work as long as the story is available on the site. [This feature is available for viewers with Windows operating system only.] To send a link:
1. Select the story you would like to send.
2. Click on the SEND VIDEO icon to the right of the main video screen as the video is playing.
3. Type any comments in the Text box below the video screen.
4. Type the email address in the TO and FROM fields.
5. Click on SEND. You will see the message: "Your clip has been sent."
NOTE: Separate multiple email recipients by spaces, commas or semi-colons.

Does the site archive stories?

Currently, Reuters.feedroom.com does not provide access to archived stories. You can search for stories as long as they are available on the site.

______________________________________________________

Must be my popup blocker in the browser blocking it.

I got an answer for that.