Just like in the example in this article --- very likely she didn't know --- was there any job training or was she just thrown into the job completely untrained, unknowledgeable about the company and it's policies. Was there any time spent on orientation so she might be familiar ahead of time and prepared to answer the customers' questions? A few minutes of a good interviewer's time can usually tell you if an prospective employee has the right attitude and is worth making an investment in.
...or, perhaps it has stopped caring about us.
Once country, cultural integrity, religion, language, and values, are sacrificed for either political power, or personal wealth; there is no society. It is just every man out for themselves.
Not to detract from what you are communicating, but I find it slightly amusing that this thread dealing with the coarsening of society is also interlaced with warm comments about "Married with Children" and "Beavis and Butthead".
How much of our "rudeness" is merely symptomatic of the poor excuses for entertainment that Sitcom Land and Hollywood shovel out of the manure pile, and for the most part, we seem more than willing to devour?