Her PC was taken down by one of last year's worms as well. At the time, I wasn't having any problems on my XP, so I asked her if she had an antivirus program.
"Oh yeah, we have Norton Antivirus" she told me. However she had refused to pay for a subscription when the time came and her virus file was over a year old. That little error cost her reloading XP, all her apps and losing all the family photos, which she had meant to really put on a CD one of these days.
So now her PC is belly up again, and guess what? She had really meant to pay that $15 for the Norton subscription from last year, and she's trying to pay it NOW, but just can't get it to stay running. And this last year of family photos never got put on a CD either, darn it. It's just not fair!
*sigh*