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Lies in the furtherance of hatemongering.

In this case, that shoe sure fits.
I really love this story, it gets to the heart of the thing.
It is satisfying because of the arrogant finger pointing
attitude of this whole mind set."We know better".
Always, "we know better", and "we are making new rules fpr you to live by".
So when they are revealed, it is a bit fun.

They are crying out for an answer.

How to make them drop the ego driven intellectual rationalizing and number crunching long enough to see it?

I think they are closer to it than they would admit. the greater the anger, and demand for "good", the closer they are. Fundamentally, this woman is crying out for folks to be good to each other.
there is always the striving,yearning for "good". Moralities are always present, but are petty, trivial, as in PC language, and the whole idea of a "hate crime".

As opposed to a love crime. the kid who shoots the working stiff convenience store clerk?

the fine line that divides us most of all is the leap of faith. the ones who don't make it are angry
bitter, shortsighted, impatient. Thier soul demands the good, yet they fight with thier intellect.

They will continually make up new rules and schemes for the rest of us, to fill this void, to make up for the absense of the obvious they refuse to see.

it manifests in little "guilt trip" causes. Thier lack of faith, belief in utter randomness and belief in "learned" morality fills them with fear, makes them see conspiracies of evil all around them.
They are immersed in it, and cannot see out.

I do think the most hardcore of these are the ones who can be reached. The conflicts in them get to a fever pitch, and a logical, truthful approach can get em out of the torment.

One on one is a really powerful way to get at it.

Where does this vision of "good" come from? is a good question. You see"evil", you want to fix it, whY? etc.