The author significantly misrepresented WHY the Hilton Hotel was sued because of the actions of its employees.
If the employees had called the police when Mrs. Harris physically attacked her husband's lover in the Hotel Lobby, the evening would have ended quite differently. In fact, it was the hotel's employee who literally placed Mrs. Harris behind the wheel of her automobile -- when she was clearly too upset to be driving.
I see fault with how Hilton's employees handled this explosive situation. I believe the hotel's management was correct in admitting negligence in the training of their employees.