[Monty22]

"How can a satellite company have poor customer service? "

Well, if you call about something, then you get it.

Things break, or you want to talk to a person sometimes.

[CajunConservative]

I have dealt with them on the phone too. I have never had any problems with them. However, I do most of my business with them through their website and have had no problems at all with it either.