[MineralMan]

Before you send this, spell-check it, and make it clear who the "her" is. As it stands, it will simply be discarded. It is very important to write well when you complain. A well-written, grammatical, and properly-spelled letter carries much more weight.

[Cboldt]

A well-written, grammatical, and properly-spelled letter carries much more weight.

It's also important to recite what you want as a remedy.

Having your attorney co-sign isn't a bad idea either.

[countrydummy]

yes, I should have went for a walk before writing it, then again......threw should be through...lol, still mad!