[cyborg]

LOL it's a good thing that I wear or fly anything that comes out of the Dixie Outfitters catalog.

[stainlessbanner]

One more serious note. The ultimate self-control is to not let anyone else make you angry. Decide when you will get angry and over what issues. It's easy to fly of the handle and act like this customer did, it's tougher to keep one's composure and make a rational debate.