[nuancey]

FWIW... Something I found to be very effective is to keep a cool, calm and collected Mona Lisa smile when a lib gets in my face.
Cut them off at their midstream rant with "how do you like me so far?"
Drives them up a wall. They leave in a huff. Respects paid to 'Keen Eddie'.

[cyborg]

thanks... Clients were entertained by Whale Rider running on my DVD. No complaints :)