[Imagine]

I read your article and called COSTCO customer service at 800-485-5743 and asked the person if the story about the COSTCO CEO was true. She said she had just received a notice from corporate acknowledging the story. I told her I wanted to cancel my membership and wanted my money back. She said OK and credited $45 to my Amex Exp card. I hope tens of thousands of members do the same.

[oceanview]

well, at least they are acknowledging it and accepting the lost memberships. I'll have to look around for other options come renewal time.