Had a virus last year and was frantic until I got it resolved. OF course, knowing nothing about the computer I had to call a technician and it cost a few hundred dollars to get it fixed..........
I have no use at all for hackers and virus senders......may they all rot in hell!
I am in the same boat, but usually I can follow the instructions given, not this time.
We are with cable, they are using Outlook Express, I hear Outlook has a reputation for freezing, when someone sneezes.
I am too tired to do anything more tonight, have been working on it all day.. and part of yesterday.