Check out This Link for instructions and info.
Hope this helps
I downloaded SpyBot and my situation is worse.
Thanks anyway for trying.
Problem: Hi-Speed Internet Service Providers HATE routers and ping them several times a day to kick you off service. It is a PIA, but a mildly inconvenient one, once you figure out a quickie router re-boot sequence.
The Marketing genii that run Road Runner are particularly obnoxious about it, as they have invented their own router service ... Commercial Hi-Speed. So here, a router and a continuously updated Norton AV have done the trick.