Outsourcing Overseas Has Downsides, U.S. Execs Say

Reuters ^ | 10-31-03

[RiflemanSharpe]

another problem that outsourcing is going to have to deal with, is the high turnover, and the inevitable rising salaries of the workers. Indians with masters degrees do not see these jobs as keepers and aren't exactley happy with them, but are greatfull for the short term. Eventually, if this keeps up, those companies are going to get burned.
What I wouldn't give to see a CEO or CFO get fired, so that his job was outsourced.


Maybe not CEO's and CFO yet. But I used to work at a fortune 500 company that outsourced a load of tech R&D to Korea at the first of the year. The managers who made the decision to do so are being laid off now in favor of cheaper Korean help. It has started, their managers decided that outsource even more.

[Mears]

Is that what I'm doing,coding HTML? Who knew?

[Dominic Harr]

A bud and I started a biz.

That's the real capitalist answer here, without a doubt!

I'm close to doing the same, actually.

But I still plan to do contract work on the side. It's too lucractive to turn down.

[TroutStalker]

I purchased a Dell last December, and had all sorts of problems with it. Tech support was not good to begin with, but when they started answering from India it went rapidly downhill. Dell's policy seemed to be: wait forty five minutes to talk with a person, then spend at least four hours on the phone with a script-reading tech, before they will send someone out on a service call. I had six service calls, mainly they just replaced a component, and then back to India to see if they can make it work.

Dell finally sent me a replacement and it had problems too. I had my lawyer write them a letter saying they wouldn't get the old one back until the new one worked. Now I call a company executive and they have a Level 2 (American) tech call me by appointment. And I'm keeping the original machine until every glitch has been worked out.

[Mears]

Thanks for your info,Dell is not the way I'm going to go.

As far as tech support goes,see my post #24. Why on earth should we have to pay extra for good service? They are as much as admitting that their service stinks.

I was willing to spend about $1000.00 to have something small and simple and they have lost my business.

[azteddyboy]

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