Posted on 03/31/2011 11:11:21 AM PDT by ShadowAce
If it's set up like U-Verse, you need to provide some kind of authentication in order to have tech support make changes or provide information about your account. The authentication can be your four digit authentication passcode, the answer to your authentication question, or the last four digits of your social security number.
Somebody on FR posted a year ago or so that when you call an 800 # and are having problems, ask what country they are in. India, Philippines, wherever, ask to be transferred to someone in the US. For some legal reason they must transfer you back to a service rep here in the US.
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